Terms of Service

1. Introduction

Welcome to Foot Harmony. These Terms of Service ("Terms") govern your use of our foot care services provided by Lucie Young, a qualified foot practitioner ("we," "us," or "our"). By booking an appointment or using our services, you agree to be bound by these Terms.

2. Service Description

Foot Harmony provides professional foot care services including but not limited to:

• Nail trimming and filing
• Corn and callus treatment
• Foot health assessments
• Mobile foot care services
• Verruca treatment
• Diabetic foot care
• General foot health maintenance

All services are provided by Lucie Young, a qualified and insured foot practitioner. Our services are intended for general foot health maintenance and minor foot problems. We do not provide medical diagnosis or treatment of serious medical conditions.

3. Appointment Booking and Cancellation

3.1 Booking

Appointments can be booked by phone, email, or through our contact form. All appointments are subject to availability and confirmation.

3.2 Cancellation Policy

• Clients may cancel appointments up to 24 hours before the scheduled time without penalty
• Cancellations made less than 24 hours in advance may be subject to a cancellation fee
• No-shows may be charged the full appointment fee
• We reserve the right to cancel appointments due to unforeseen circumstances

3.3 Rescheduling

Appointments may be rescheduled subject to availability. We will make every effort to accommodate rescheduling requests.

4. Payment Terms

• Payment is due at the time of service unless other arrangements have been made
• We accept cash, bank transfer, and other agreed payment methods
• Prices are subject to change with reasonable notice
• Receipts will be provided upon request

5. Client Responsibilities

As a client, you agree to:

• Provide accurate health information and disclose any relevant medical conditions
• Inform us of any allergies, medications, or health changes
• Follow any aftercare instructions provided
• Maintain good personal hygiene for appointments
• Provide a suitable environment for mobile services (clean, well-lit area)
• Be present and ready for your scheduled appointment time

6. Health and Safety

6.1 Hygiene Standards

We maintain the highest standards of hygiene and sterilization. All instruments are properly sterilized between clients, and single-use items are disposed of safely.

6.2 Client Health

Clients must inform us of any infections, contagious conditions, or open wounds. We reserve the right to refuse or postpone treatment if there is a risk to health and safety.

6.3 Medical Conditions

Clients with diabetes, circulation problems, or other medical conditions should consult their healthcare provider before treatment. We may require medical clearance for certain conditions.

7. Limitations and Scope of Practice

As a foot practitioner, our services are limited to routine foot care and maintenance. We do not:

• Diagnose medical conditions
• Prescribe medications
• Perform surgical procedures
• Treat serious infections or wounds
• Provide treatment beyond our scope of practice

Clients requiring medical treatment will be advised to consult with a appropriate healthcare professional.

8. Liability and Insurance

Foot Harmony carries professional indemnity and public liability insurance. However, our liability is limited to the extent permitted by law. We are not liable for:

• Pre-existing conditions or complications arising from such conditions
• Reactions due to undisclosed allergies or medical conditions
• Failure to follow aftercare instructions
• Indirect or consequential damages

9. Privacy and Confidentiality

We respect your privacy and maintain strict confidentiality of all client information. Personal and health information will only be used for the purpose of providing our services and will not be shared with third parties without your consent, except as required by law.

Client records may be kept for a reasonable period for continuity of care and professional requirements.

10. Mobile Service Terms

For mobile services, additional terms apply:

• Services are provided within our designated service area
• A suitable, clean, and well-lit area must be available
• Access to running water and electrical outlet may be required
• Travel charges may apply based on distance
• Weather conditions may affect service availability
• Parking must be available at or near the service location

11. Complaints and Disputes

We strive to provide excellent service. If you have any concerns or complaints, please contact us directly so we can address the issue promptly. We will investigate all complaints fairly and work towards a resolution.

If a dispute cannot be resolved directly, both parties agree to attempt mediation before pursuing other legal remedies.

12. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on our website and will take effect immediately. Continued use of our services after changes constitutes acceptance of the new terms.

13. Governing Law

These terms are governed by the laws of [Your Country/State]. Any disputes will be subject to the jurisdiction of the local courts.

14. Contact Information